If the handlebars are not showing, it is likely because auto sort is enabled. There are a few places to check:
1. Matter is set to auto sort
Go to Setup → Settings and check the Document sorting setting. If it is set to Field: Date or Field: Document name, change it to Manual / User-defined and save.
2. Folder is set to auto sort
Click on the folder and click the cog icon. Check the Sort all documents automatically by setting. If it is set to Field: Date, change it to Manual / User-defined and click Update.
3. You are viewing Upload History
The Upload History view does not support manual sorting. Navigate to the folder directly to drag and drop documents.
4. Freeze numbering is activated on the document
If a document has a lock icon next to its reference number, freeze numbering is enabled. To remove it, click the edit icon next to the document, go to the Advanced tab, and set Restrict actions on this document to None. Click Update.
For further information or assistance, please do not hesitate to reach out to our dedicated Support Team via support@legalready.ai or +61 3 9020 4456.